Rental and Bespoke Policies

This page outlines the general terms and considerations for rental and bespoke services at Accent. All pieces are reviewed and handled in the studio to ensure fit, condition, and suitability for each client.

Rental Policies

1. Eligibility & Booking

• All rentals are confirmed by appointment only.

• A confirmed rental requires:

  • Signed rental agreement

  • Full rental payment

  • Security deposit (amount advised in studio)

• Rental periods are fixed and confirmed upon booking.

2. Fittings & Alterations

• Rental gowns are adjusted only where structurally appropriate.

• Alterations are limited to fit-related adjustments and are assessed on a case-by-case basis.

• Structural changes, redesigns, or permanent alterations are not included unless otherwise agreed.

3. Condition & Handling

• All gowns are professionally inspected before release.

• Clients are responsible for the gown from the time of collection until return.

• The following are not permitted:

  • Self-cleaning or washing

  • Altering the gown outside our studio

  • Use in unsafe or unsuitable environments without prior approval

4. Damage, Loss & Repairs

• Any damage, staining, or loss will be assessed upon return.

• Repair or replacement costs may be deducted from the security deposit.

• Excessive damage or irreparable issues may result in additional charges.

5. Cancellations & Changes

• Rentals are non-cancellable and non-refundable once confirmed.

• Date changes are subject to availability and must be requested in advance.

• No guarantees are made for re-selection or re-fitting once a booking is confirmed.

Bespoke Policies

1. Consultation & Commitment

• Bespoke commissions begin with a consultation and design discussion.

• A project is confirmed only upon:

  • Design approval

  • Fabric confirmation

  • Payment of the required deposit

2. Design & Construction

• Bespoke pieces are made according to the agreed design and measurements.

• Minor refinements are included in the fitting process.

• Significant design changes after confirmation may incur additional costs.

3. Timelines

• Production timelines vary depending on complexity and schedule.

• Clients are advised to begin bespoke projects well in advance of their event date.

• Rush requests are subject to availability and approval.

4. Payments & Refunds

• Deposits for bespoke commissions are non-refundable.

• Payments reflect time, labour, and materials committed once production begins.

• Completed bespoke pieces are not eligible for returns or exchanges.

General Notes

• Accent reserves the right to decline rentals or bespoke projects that are not aligned with fit, timeline, or suitability considerations.

• All decisions regarding fit, alterations, and condition are made at the discretion of the atelier.

• By proceeding with a rental or bespoke service, clients acknowledge and accept these terms.

[ONLINE ORDERS]

1. We do not offer refunds for returned items. Instead, eligible returns can be exchanged for store credit only.

2. Items must be returned in their original, unworn, and unwashed condition. Items showing signs of wear or damage may not be accepted.

3. All returns must be initiated within 7 days upon delivery.

4. Approved returns will be exchanged for store credit equal to the original purchase amount. Store credit can only be used for future purchases and has no cash value.

5. Certain items, such as clearance or promotional items, are final sale and are not eligible for return or exchange.

6. To initiate a return, please contact our customer service team at hello@accent.sg or by WhatsApp at (+65) 87426863 with your order details and reason for return. Once approved, instructions will be provided.

7. Shipping costs for the return are the responsibility of the customer. Original shipping fees are non-refundable.

8. We are not responsible for items lost or damaged in transit. Please ensure items are packaged securely.

9. We reserve the right to amend this return and exchange policy at any time without prior notice.